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Privacy - Information on the processing of personal data. This disclosure illustrates the principles and guidelines governing the protection of users' personal data collected on or through www.KlabHouse.com. It informs users of the ways in which KlabHouse ("KH") collects and uses personal data, pursuant to art. 13 of Legislative Decree no. 196 of June 2013. Use of the site and personal data provided by users are subject to these privacy principles and the general conditions of sale. This information uses the term "users" for those who access the site to list properties, travelers who search for holiday homes, and users who purchase goods and services from KH. Processing of personal data means their collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, dissemination, cancellation, distribution, interconnection and the like for the execution of our services. Personal data recorded via our online forms are processed exclusively, when authorized, for the provision of our services, for statistical purposes and for sending communications regarding KH services. The site may contain links to third-party sites, whose data protection practices are not KH's responsibility. To use certain site features KH may require specific personal data (name, address, phone, email, payment method, etc.). Data are obtained through direct entry, automatic collection during site use, conversations or third parties.
Personal data are collected for the provision of requested services and to improve site use. They are used to: allow the user to use services or request information; to access site features and options; to send messages to improve services; to allow parties with commercial relations with the user to receive assistance (e.g. data between traveler and owner); to promote further services; to evaluate and improve services and content; to verify the accuracy of information and compare it with third parties; to verify and avoid illegal or harmful activities; to ensure application of data protection provisions. KH also uses demographic data to customize the site and for statistics. KH reserves the right to contact members for account and service usage information.
Where permitted by law, KH may disclose personal data. Data may be shared with: third parties providing services on our behalf; other members with commercial relations with the user; other companies in the event of mergers or acquisitions; companies we work with for publishing listings or promotional services. If the user reached the site via a business partner, they consent to sharing personal and purchase data with that partner. If KH is sold or transferred, personal data may be transferred but will remain subject to these provisions.
Sending the newsletter to registered users is part of the services offered by KH. The newsletter aims to inform users of news regarding our services. Users may unsubscribe at any time.
KH periodically uses surveys to collect information to evaluate functions and services. Responding is voluntary. Information is used to improve the service. Correspondence between users may also take place by phone; conversations are in many cases recorded and treated according to these provisions.
Travelers can send requests to members via links on listings. When a request is sent, the recipient member will see the email address and other data provided. Communications may be accessible to KH. It is advisable not to communicate sensitive data (credit card, bank details) by email or phone. Requests are available to the recipient member and customer service.
KH takes precautions (administrative, technical and organizational) to protect data from loss, theft, abuse, unauthorized access, disclosure, alteration and destruction. No system guarantees absolute security; the site's measures reduce exposure to security issues. User responsibilities: log off when not using the site; prevent others from using your account; protect account and password; do not provide third parties with password or access information; maintain a good level of security. The internet is not a secure environment; despite measures taken, others may intercept transmissions or data.
Web pages, emails and advertisements may use cookies and other technologies to: understand user behavior; analyze web pages; measure effectiveness of advertisements; increase security; customize services. The user can block and delete cookies at any time, but site functionality may be reduced. During a simple visit some information is collected automatically (OS, browser, connection data, access time). By using the site the user accepts cookies unless disabled in browser settings. Tools such as pixel tags or web beacons may be used to verify traffic and for advertising.
You may receive emails apparently from KH or a member requesting personal information (credit card, password). Please be careful: they likely come from illicit third parties. This is known as "phishing" or "spoofing". In such cases please contact us.
By logging in and entering the owners area the user can view data held by KH and correct or update their data. To update or correct information please contact us. If you notice inaccuracies you can report them so we can take corrective measures.
Users may be contacted for commercial purposes (phone or email) unless they have expressed otherwise. To opt out: follow instructions in any communication or newsletter; send a request by email; contact customer support. After changing preferences it may take some time before they take effect.
Personal data are kept for as long as necessary for the purposes for which the user gave consent or as required by law. When terms expire data will be deleted. At any time the user may exercise the right to erasure (art. 7 Legislative Decree 196/2003 and arts. 15-22 EU Regulation 2016/679) by sending a request by email to support@klabhouse.com.
Users can contact customer support whenever they have questions about these provisions and operations carried out on the site.
